Facebook has become a business platform and we can all agree to it. As a matter of fact, in the first quarter of 2020, Facebook brought in a whopping $17.44 billion in ad revenue.
Also, there are more than 80 million small businesses that are using Facebook Pages. If you own a small business, it is very important to have a Facebook page as it allows you to connect with your existing and potential customers.
The New Business Inbox
Facebook recently launched their new business inbox in Messenger that would help small businesses to respond to customer messages and to allow them to switch their accounts with ease.
With the new business inbox, it would be more convenient for business owners to respond to the inquiries of customers. They can also choose to set notifications to remind them to get back to their customers immediately.
The new business inbox was introduced on iOS last Tuesday and the social media platform already said that they will add it to Android in the following weeks.
Final Thoughts
Is it helpful? It’s a big YES! It’s very hard to switch to your business page and personal account just to answer the queries of your customers. If you have tons of customers messaging you, you will have to download other apps just to use both your personal and business inbox at the same time.
With the new business inbox, it won’t be necessary since you can easily switch to your personal and business inbox easily.
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